Jim's Trees
Pick 1 of 10 in tree removal, Melbourne · Franchise network of local service-area operators; franchisor head office in Mooroolbark VIC
Listings marked Featured have a commercial connection to Two Cents.
Best suited to routine jobs needing quick quotes.
Jim's Trees is a franchise network offering tree removal, pruning and stump grinding across Melbourne. Its Melbourne Google listing shows 4.8 stars from 345 reviews, and its national ProductReview listing shows 4.9 from 792. The network publishes $10 million insurance, free quotes and an $800 to $1,200 average removal figure. It suits households wanting a quick quote for routine work. The main caveat: each job is done by a local franchisee, so ask that operator for their own arborist qualifications and insurance certificate.
Worth considering for
- Melbourne Google listing rated 4.8 from 345 reviews [google.com]
- National ProductReview listing rated 4.9 from 792 reviews, 98% positive [productreview.com.au]
- Publishes an indicative Melbourne removal range of $800 to $1,200 and offers free, no-obligation quotes [jimstrees.com.au]
- 24/7 customer line (131 546) and a published permit guide with arborist report help [jimstrees.com.au]
Check before booking
- Work is done by independent local franchisees, so quality, qualifications and equipment can vary; the network does not publish AQF levels for its Melbourne arborists.
- Published insurance is $10 million, lower than the $20 million public liability several Melbourne competitors state.
- No case studies or named Melbourne projects to judge past work.
- Complaints process is a single email address with no published timeframe or escalation path, and no customer guarantee was found on the pages loaded.
- Site figures are inconsistent (10,000+ five-star reviews vs 772+ ProductReview reviews; about 4,000 vs almost 5,700 franchisees).
- Not verified: AQF qualifications of Melbourne franchisees, Current certificate of currency, Number of Melbourne tree franchisees, Arboriculture Australia or VTIO membership, Any written customer guarantee, SWMS and WorkSafe practices, Jim's Trees founding year.
Where these facts come from.
Two independent review sources with large, recent samples, but all credentials are network-level business claims and the qualifications and insurance of the specific Melbourne franchisee doing a job could not be checked.
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Google (Jim's Trees & Stump Removal Melbourne) rating 4.8 from 345 reviews (and 1 more)
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ProductReview.com.au (Jim's Tree and Stump Removal, national listing) rating 4.9 from 792 reviews (and 1 more)
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ProductReview badge shown on jimstrees.com.au rating 4.9 from 772 reviews (and 2 more)
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Franchisees described as 'Police Checked & Fully Insured' and 'Highly trained' (and 1 more)
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Melbourne arborists said to hold 'recognised arboriculture qualifications'; no AQF level stated (and 2 more)
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Network page defines an arborist as someone with AQF Level 3 in horticulture or arboriculture, but does not state that every franchisee holds it
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Offers council permit guidance and arborist reports for permit applications (and 1 more)
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Complaints handled by email to [email protected]; no timeframe or escalation path published
jimstrees.com.au (opens in a new tab)
Research basis: desk research, checked 28 October 2026. No service was purchased or tested, and no first-hand experience is claimed.
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